Refund policy

Welcome to the official KOKODI Toys store! Our mission is to ensure 100% customer satisfaction. If you’re not completely satisfied, we’re here to help.

◆ Warranty Policy

KOKODI Toys offers a 1-Year Manufacturer Warranty on all products for any defects or failures through normal use.
You can extend your warranty for up to 5 years or life time using your purchase information.
The warranty for a replacement item will not be renewed.

◆ Returns and Replacements

We do not typically offer returns. However, if your product arrives damaged or defective, we will replace it. Notify us within 15 days of receiving the item.
To qualify for a replacement, please provide clear proof (such as photos or videos) showing that the damage was caused by manufacturing or occurred during delivery.
Original packaging and all contents must be included for a replacement.

◆ Refunds

Refunds are offered only for items that cannot be replaced or repaired.
The item must be returned in its original condition, with all original packaging and accessories intact.
Refunds will be processed once we receive and inspect the returned item.
No restocking fees will be charged.

◆ Lost or Stolen Packages

If your package is lost or stolen during delivery, please contact us, and we will arrange a replacement or expedite delivery.

◆ Product Condition Requirements

Replacements are only available for products that are damaged or defective. Products that are fully functional or show signs of alteration, scratches, or misuse are not eligible for replacement or return.

◆ Return Process

After submitting your return or replacement request, we will respond within 1-2 business days to confirm eligibility.
Approved replacements will be processed and shipped promptly.

◆ Cancellation Policy

Orders can be canceled within 12 hours of purchase if they have not yet been processed or shipped.
Once an order has been shipped, we cannot cancel it. In this case, you may refer to our Returns and Replacements section.
To request a cancellation, please contact us immediately at info@kokoditoys.com with your order details.

◆ Customs and Duties

Our prices do not include VAT or customs duties. Customers are responsible for any taxes or customs clearance fees.
KOKODI Toys is not responsible for delivery failures due to incorrect shipping information or refusal to pay customs taxes.

◆ Shipping Costs

If a return is due to reasons beyond KOKODI Toys' responsibility (such as incorrect shipping details), the customer will be responsible for shipping fees on both the original and replacement items.

◆ Contact Us
For any questions or to request a return, replacement, or refund, please email us at support@kokoditoys.com.